Refund policy
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**Return & Refund Policy**
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
**No Refund Policy**
Please note that we do not offer refunds for returned items unless the product is defective, damaged, or incorrect. In such cases, we will process a full refund after inspection and approval.
**Return Eligibility**
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
**How to Start a Return**
To start a return, you can contact us at [Support@lumofur.com](mailto:Support@lumofur.com). Returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at [Support@lumofur.com](mailto:Support@lumofur.com).
**Damages and Issues**
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Once verified, we will process a full refund to your original payment method.
**Exceptions / Non-Returnable Items**
Certain types of items cannot be returned, including:
* Perishable goods (such as food, flowers, or plants)
* Custom products (such as special orders or personalized items)
* Personal care goods (such as beauty products)
* Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about your specific item.
We also do not accept returns on sale items or gift cards.
**Exchanges**
The fastest way to ensure you get what you want is to return the item (if eligible) and make a separate purchase for a new item.
**European Union 14-Day Cooling-Off Period**
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. However, refunds will only be issued if the item is defective, damaged, or incorrect. All returned items must meet the standard return conditions.
**Refunds (Defective or Incorrect Items Only)**
We will notify you once we’ve received and inspected your return. If your item is confirmed to be defective, damaged, or incorrect, your refund will be approved and processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at [Support@lumofur.com](mailto:Support@lumofur.com).
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